GENERAL INFORMATION

All the prices on woopa.ro include the VAT.

Photos are taken with the highest quality to reflect every detail of each product. You may find differences in products in which the format of the raw materials and their manufacture affect the final results, such as handmade products. Also it is possible that the color might differ slightly depending on the device used to access the website.

To get all the latest news, woopa.ro users can subscribe to a periodic newsletter with information on offers and new products. You can subscribe in the section Newsletter.

For any information you can contact us through the contact form or call our Customer Service line at 0040771004359 (Mon-Fri 10.00 to 18.00)

Any order can be canceled, provided the packaging and dispatch process has not yet begun. You can request cancellation by using formularul de contact sau sunând la numărul  0771004359.

PAȘII STEPS TO FOLLOW TO MAKE AN ORDER

The products are classified in different categories (Crib Bedding, Fitted sheets, Blankets, etc.)

Access the corresponding subcategory in the left-hand menu to see the products it contains. There are groups of items in which you can choose the sizes and colors before purchasing. You may also use the search bar located at the top of the web page to locate items.

Once you have chosen an item, its color (if applicable), size and quantity, you must click the button "Add to Basket" to include the item in your order.

  1. 1. Choose the section you are interested in.
  2. 2. Click on the item you wish to buy and you will see various photos of this item, along with its name, reference number, description, price, color, available sizes, composition and care.
  3. 3. Select a size and add the item to your basket.
  4. 4. Choose 'View Basket' and then select "Proceed to Checkout".
  5. 5. If you prefer to register, you will need to enter your personal information, billing address, shipping address and select "Place Order".
  6. 6. To process your order there are two options available: you can register or make a guest purchase.
  7. 7. If you prefer to register you need to select "Create Account" after you enter your personal information, billing address, shipping address.
  8. 8. Select a payment method and click on "Place Order".
  9. 9. If you choose pay by Card you will be redirected to a secure payment page where you will enter you credit card details and the select "Authorize Payment".
  10. 10. You will then receive an email confirming your order.

You can access you invoice in the section "Order" , from your account as soon as the package is in the hands of the transportation company.

PAYMENT

The following payment methods are available:

1. Secure online payment through EuPlatesc.ro gateway using Visa, MasterCard and Maestro.

2. Cash on delivery if you are shipping to an address inside Roamina.

The details we request from you must be the same as those on your credit card. A simple typing error can cause the operation to be rejected, so we ask you to complete the payment form carefully. Your credit limit may have been exceeded or the card might have expired.

Please contact your bank about any queries you may have about your payment credit card.

DELIVERY

It can be sent to an address selected by you (home, work, delivery point, etc. - never a PO Box).

We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse) and the tracking number (with a link to the courier's web page).

Costul livrării este de 20 de lei în locațiile firmei de curierat iar pentru adrese în afara razei lor de acoperire se poate calcula costul de livrare până la destinație în pagina coșului de cumpărături.

In section Orders of your account you will see the status of your orders and have a link to track their exact location once they are being processed by the transport company.

RETURNS

You can return items purchased online within 14 days from delivery. Just let us know about your decision to return the order by using Return Form, then pack the products along with the printed invoice. Send the products on you own expense at the following address:
Home Textile și Decorațiuni, aleea Capidava, nr. 44, sector 2, Bucharest.

Within 14 working days since we receive the returned products we are going to refund the amount payed for the order.

 

 

 

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